Service use and withdrawal information

This document sets out the rules under which the services displayed on the page https://zevsoz.world (WoodCraft Puzzle) are ordered and provided, in the relationship between the provider and the buyer.

1. Who provides the services

• Name of the provider: WoodCraft Puzzle
• Registered office and address: Strada Vasile Alecsandri 87, MD-2012, Chișinău, Moldova
• E-mail address: [email protected]

2. To whom do these conditions apply?

These conditions cover the services displayed on the website, whether the buyer is a consumer or a business. The contract is concluded electronically, and its content is found in the e-mail messages containing the order and the confirmation.

3. What services are available and what do they cost?

The description, form and, where indicated, the price of each service can be found on the page dedicated to that service. Where a price does not appear, the provider will send an individual offer. Amounts are expressed in the currency stated on the page or in the offer, and information on VAT can be found in the offer or on the invoice. If a manifestly incorrect price appears on the website in error, the provider will inform you before the order is confirmed, and you will decide whether to proceed with the order at the correct price.

4. How do I place an order?

1. The ordering process opens from the service page, through the request form.
2. Until the form is submitted you may correct the data entered; after submission, corrections must be requested by e-mail.
3. The provider confirms receipt of the order or request by e-mail without delay.
4. The contract is concluded when you accept the offer sent by the provider by e-mail.

5. How is payment made and how is the service delivered?

For orders placed on the basis of an offer, the method and deadline of payment are set out in the offer. The provider performs the service in the form described on the website or in the accepted offer and issues the invoice. If performance becomes impossible for reasons not attributable to the provider, the provider will notify you immediately and agree with you on another date.

6. Can I cancel my order? (for consumers)

A consumer who has concluded a distance contract may withdraw from the contract, without having to give any reason, within the time limit and under the conditions provided by Law No. 105/2003 on consumer protection (Law No. 105/2003 on consumer protection).

• It is sufficient to make a clear statement, for example by e-mail to [email protected] or by letter sent to the provider.
• The provider refunds the sums received without undue delay, using the same means of payment you used.
• If, at your express request, performance began before the withdrawal period expired, the withdrawing consumer shall pay the part of the price proportionate to the service provided up to the time of withdrawal. Exceptions provided by law, for example for services fully performed with the consumer's express consent, will be communicated to you before ordering.

7. What do I do if I am dissatisfied?

A complaint may be sent by e-mail to [email protected] or by post to the provider's address. The provider will confirm receipt and respond in writing without delay.

If you are unable to reach an amicable settlement, the consumer may apply to the Consumer Protection and Market Surveillance Agency (Agenția pentru Protecția Consumatorilor și Supravegherea Pieței) or to the competent court of law.

8. What other rules should I be aware of?

The contract is governed by the legislation of the Republic of Moldova. Any amendments to these conditions do not affect contracts already concluded. The manner in which personal data is processed is explained in the section Privacy policy. Last updated: 20 October 2026.